Thank you for shopping with us! We strive to ensure that you receive your TV remote in perfect condition. However, we understand that issues can arise, and we’re here to help with replacements if necessary. Please read our return and replacement policy below.

Replacement Eligibility

We offer a 7-day replacement policy from the date of purchase for the following reasons:

  • Defective Remotes
  • Damaged Remotes during Shipping
  • Wrong Model Sent (Note: If you selected the wrong model number at the time of purchase, you will be responsible for the return shipping costs.)

Please note: We do not accept returns or issue refunds, but we are happy to replace your remote under the conditions listed above.

Replacement Process

To initiate a replacement request, please contact us within 7 days of receiving your order. You can reach us via:

When contacting us, please provide the following details:

  • Order number
  • A brief description of the issue
  • A photo of the defective or damaged item (if applicable)

Replacement Shipping

We will cover the shipping costs for the replacement item. We will process and ship your replacement remote as soon as possible once the request is confirmed.

Condition of the Remote

To be eligible for a replacement, the remote must:

  • Be unused.
  • Be returned in its original packaging.

Non-Replaceable Items

We do not accept replacements for:

  • Used or damaged remotes.
  • Items that have been altered or tampered with.

Important Notes

  • Wrong Model Ordered: If you mistakenly selected the wrong model at the time of purchase, you will need to cover the return shipping costs for a replacement.
  • No Refunds: We do not offer refunds, only replacements within the specified 7-day period.

If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team.